3. TUI customers who want a refund will need to wait until the company has sent them an email with a refund credit code on it. Voyage fare refund request form. You can do this by logging in to Manage My Booking and filling out this form. Tui boss Andrew Flintham said: “We know we haven’t got it right; we’re doing everything we can to make things better and we’re sorry for the frustration felt by our customers. ... Refund Credit Notes were introduced as a sort of IOU to help travel companies avoid a cash-flow crisis when they were forced to refund so many holidays at the same time. These options will include a refund credit and incentive, or the opportunity to receive a cash refund. You have until 30 April 2021 to request a refund. You can access TUI’s refund request form HERE. We're part of TUI Group - one of the world's leading travel companies. Tui’s Refund Procedure. The company has put in place a system for refunding their customers for cancelled holidays. TUI Group Our website uses cookies to improve your experience. Affected holidaymakers will receive a refund credit for the full value of the holiday. We have therefore extended the deadline to request a refund to 30 April 2021 as we appreciate these new cruises may be of interest to those currently holding a Future Cruise Credit. Thankfully Tui has now introduced an online form enabling customers to claim a refund. Tui has announced details on its website about refund credits for holiday cancellations. The airline has now issued an apology to customers over the delays. Has anyone else had the same problem. Discover Lakes & Mountains Please see www.tui.co.uk, www.firstchoice.co.uk or our brochures for full booking terms and conditions that apply. This can be done by visiting the My Bookings page online. By completing the form below, you will miss out on the offer of 125% Future Cruise Credit and will instead receive a 100% refund. Voyage fare refund request form. Once you have received a refund credit code, you can apply for a cash refund online. Legally, anyone with cancelled flights is entitled to apply. Privacy Notice All rights reserved. This booking incentive will be worth either up to 20 per cent of the value of your refund credit or up to 10 per cent of the value of your original booking. Registered address: Wigmore House, Wigmore Lane, Luton,Bedfordshire,United Kingdom, LU2 9TN, About TUI After hearing nothing form Tui I rang them on 16 April to find out what was going on, as despite all flights to US being suspended my flights were still showing as "live"! If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you booked in a TUI Store you can call 0203 451 2688 between 8am and 8pm from Monday to Friday, 8am and 6pm on Saturday and 10am and 5pm on Sunday – our Travel Advisors will be able to help you. However, Tui is still breaking the law by insisting customers accept a refund credit note, before applying for their cash refund. To find out more, please read our See travelhealthpro.org.uk - for current travel health news. We decided to use this credit to book a holiday to Greece for July 2021 (hopefully we Brits will be allowed to travel by then!) Cash refund. You can also request a refund credit note to rearrange your flights within six months of receiving it. TUI customers who want a refund will need to wait until the company has sent them an email with a refund credit code on it. “We really look forward to taking people on holiday again as soon as we’re able to.”. TUI ... to fill out the refund request form. TUI have made a major change to their holiday refund process to help you get your money back. Google Play Store Some images shown throughout this website do not represent current operational guidelines or health and safety measures such as face masks and physical distancing requirements. The advice can change so check regularly for updates. This can be done up to 12 months after your original departure date. TUI said customers should be aware it will be unable to process your refund request if you haven’t yet received a refund credit code. Cookies Notice The airline has also provided the option to rebook a holiday with 20 per cent discount, or a “credit” option to book at a later date. On the 21st of May my wife received email from TUI with links to new online form to obtain refund of cancelled holiday of 13/05/20 (She received her credit voucher from them a couple of weeks ago) The form asks for booking ref, travel date, lead passenger name, then she cannot proceed any further because the site does not recognise her details ! If you do not want to accept a refund credit for your cancelled holiday, you can apply for a cash refund via TUI’s online request form. We're looking forward to seeing Captain Julian when the skies – and cafés – re-open soon See More If you do not want to amend your holiday or use a refund credit, you can apply for a cash refund. See travelhealthpro.org.uk - for current travel health news. Unfortunately, if you don’t continue with payments your holiday will be cancelled. TUI. Tui has announced details on its website about refund credits for holiday cancellations. The Foreign, Commonwealth & Development Office (FCDO) and National Travel Health Network and Centre have up-to-date advice on staying safe and healthy abroad. When you reach the passenger details page, you’ll need to enter your refund credit code into the refund credit box at the top of the page. Holiday Budget Calculator They will now be able to apply for a cash refund through an online form. First Choice “Taking people on incredible holidays is what we do best, but we’ve struggled to get the right systems in place to support our customers now that we can’t take them on holiday, especially at the speed of change we’ve faced in recent weeks. We view all correspondence in the order in which they are received and aim to get back to you as soon as possible. TUI customers who have cancelled holidays booked before 11 June can now apply for a cash refund online. Unfortunately, if you don’t continue with payments your holiday will be cancelled. Tui should be your first port of call if you're looking to get your money back. Cookie Notice. But customers who have booked with TUI can now apply for a cash refund for cancelled holidays. TUI has cancelled all immediate holidays to mainland Spain Credit: Alamy. No mention in my call was I advised that there would be a deduction or a charge. – Marella Cruises sailings on or before 30 June 2020 and all of the following: All other holidays are continuing to operate as planned and will be continuously reviewed. When you pay you will be supplied with an ATOL Certificate. TUI has said that if your holiday was cancelled “you’ll receive a refund credit for the full value of your holiday, and we’ll give you a separate booking incentive up to 20 percent.” See gov.uk/travelaware and follow @FCDOtravelGovUK on Twitter and Facebook.com/FCDOtravel - for the latest general FCDO travel advice, including coronavirus travel guidance, security and local laws, and passport and visa information. To get in touch with us please fill in the form below. Once you have received a refund credit code, you can apply for a cash refund online. ATOL protection does not apply to the other holiday and travel services listed on this website. After the refund credit note has been received holidaymakers can then ask for a refund. MyTUI app Holidaymakers whose travel plans have been affected by the outbreak have been met with delays and refusals in getting their money back, with many firms offering automatic credit notes or vouchers instead. The coronavirus outbreak has wreaked havoc on holiday plans this year, forcing many travellers to cancel their trips. I will probably have to phone Tui again just to clarify. Tui has been working through a backlog and had advised on its form that "each refund needs to be processed manually and can take up to four weeks" – though now it's pledged to resolve them within 14 days, and says any outstanding refunds should be cleared by the end of the month. Credit card fees The website advises that … To get a refund for the total cost of your booking, Jet2 is asking customers to wait to be contacted with further details. And all of our holidays are designed to help you Discover Your Smile. TUI has said that if your holiday was cancelled “you’ll receive a refund credit for the full value of your holiday, and we’ll give you a separate booking incentive up to 20 percent.” We’ll process your request and send you a confirmation email once this has been done. If you do not want to accept a refund credit for your cancelled holiday, you can apply for a cash refund via TUI’s online request form. Media Centre Travel Jobs Sorry, there was a problem with your subscription. Map of areas in all tiers of England's new restrictions - and how to check your area, Covid Tier 4 map: Where the new restrictions apply, and what they mean for Christmas gatherings, Here's what you need to now about the support bubble rules in Tier 4, What time Boris Johnson's tier 4 press conference is today, and how to watch live, How to see the Great Conjunction of Jupiter and Saturn from the UK tonight, Sailings on Marella Discovery 2 up to 30 April 2021, Sailings on Marella Dream up to 4 May 2021, Marella Discovery sailings in December 2020 and January 2021, Marella Explorer 2 sailings between 5 May 2021 to 20 October 2021. Tui’s Refund Procedure. Tui customers previously had to phone to claim a cash refund, with many reporting that it was impossible to get through. To do this, you can apply via TUI’s online request form. ... Mr Lewis advises passengers to consider whether or not they can accept a credit refund, which is sure to save a lot of hassle. TUI's refund policy has been amended (Image: Newcastle Chronicle). This code will be emailed to you if your holiday has been cancelled. “We recognise the situation around travel this summer remains unclear and there’s still a lot of uncertainty around when we will all be able to travel again, and some customers may not wish to pay a final balance with so many unknowns. If you do not wish to accept the enhanced 125% Future Cruise Credit (FCC), which will be automatically applied to your account, you may request a 100% refund of the monies paid on your booking. For cancelled holidays, TUI says they will contact customers in departure date order to discuss their options. Discover Weddings We have therefore extended the deadline to request a refund to 30 April 2021 as we appreciate these new cruises may be of interest to those currently holding a Future Cruise Credit. See gov.uk/foreign-travel-advice - for FCDO travel advice about individual destinations. How to claim a refund on a TUI cruise ... refund credit and if their booking was for a package they will also get an up to 20 per cent incentive, or they can request a cash refund … Please be aware that by cancelling your refund credit note, you will also lose your re-booking incentive. I spent over an hour on hold to then be advised my flights were cancelled and did I want a refund credit with a £50 incentive per passenger. If you have a cruise cabin-only booking that is protected by the ABTA bonding scheme your refund credit note is valid until 31 March 2021. If you booked a TUI excursion while in your holiday destination and paid in cash, you can apply for a refund here. You can access TUI’s refund request form HERE. I am going round in circles on the website. ... TUI new form for refund - Page 2. Unfortunately, we can’t process your form if you have not entered your Refund Credit code details. Travel After Brexit If you give your credit card details and a clear instruction to that effect they (in my opinion) are very liable to accommodate you - TUI really want incoming cash soonest. If you don't want the refund credit you can apply for a cash refund - but you have to wait until after you've been given the credit to apply. Close, Our top deals tailored to you, straight to your inbox Sign up for offers. Tui apologises for refund chaos and launches online form ... We always make it clear that they are able to get a cash refund as an alternative to refund credit." TUI (Image: PA). Many customers have been offered vouchers or a credit note instead of a cash refund, while others were asked to keep paying for holidays that may later be cancelled, or face losing their deposit. But today (April 17) TUI amended their policy, stating if your holiday is cancelled you will receive refund credit. The refund form says for retail customers they will be in touch once a request has been submitted, i assume for bank details to send it back to. Manage Cookie Preferences © 2020 Associated Newspapers Limited. Press here for a refund request form: https://www.tui.co.uk/destinations/contact-us/refund-request-form Thanks If you’re unable to accept a refund credit and you have already received your refund credit code, please use our refund request form to apply for a cash refund. Web customers … TUI Airways Captain Julian has been "feeding bellies, not bins", del... ivering food parcels for a charitable pay-what-you-can café. All holidays before 15 May 2020 have been cancelled. but surprise surprise the refunds credit … If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Customers who have holidays booked until 31 August will be able to make changes to their booking free of charge until 30 June. 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